Extremely diligent and worked far in excess of estimated hours at no extra charge. Doug strives to work out every detail and will not quit until they are. He also has excellent follow up service. Very good feeling of a one-to-one relationship that is often missing with larger suppliers (Best Buy Geek Squad for example).
Doug was very prompt and assessed our situation. He gave us several options and researched the equipment. He also gave us the option to research and purchase missing components ourselves or allow him to do same. His prices were competitive and we purchased the components from him.